Effective Date: [October 2024] 

Welcome to smoll, a tele-triage and booking service for pet owners. 

By using our service and mobile application, you agree to the following terms and conditions:  

1. General Use of the smoll Platform  

1.1. smoll provides a platform that allows users to connect with partnered veterinary clinics. Our service includes tele-triage consultations, price comparison, and booking of appointments. 

1.2. The smoll service is intended for informational purposes only and should not be considered as medical or veterinary advice. All information provided by smoll is general and public in nature. We strongly recommend consulting a licensed veterinarian for proper medical advice and treatment for your pets.  

2. Payment Terms and Fees  

2.1. smoll is a free-to-use platform for pet owners. Users are not charged directly for using the platform. 

2.2. smoll requests a minimum deposit from the final price quoted by the veterinary clinics when appointments are booked through the platform. 

2.3. This deposit is fully refundable if canceled at least 12 hours before the scheduled appointment time.

3. User Responsibilities  

3.1. Users are responsible for settling all fees related to veterinary services directly with the clinic at the time of service. 

3.2. smoll is not responsible for any disputes regarding payments between users and veterinary clinics. In the event of dissatisfaction or malpractice, smoll will try to resolve the issue users should address their concerns directly with the clinic.

4. Data Protection and Privacy  

4.1. smoll is committed to protecting your personal data. We collect and store your information in accordance with applicable data protection laws. 

4.2. Your data may be shared with third-party service providers and partnered veterinary clinics as necessary to facilitate bookings and other platform functions. However, we do not sell your data to third parties for marketing purposes. 

4.3. By using our platform, you consent to the collection, processing, and sharing of your data as outlined in our Privacy Policy.  

5. Limitation of Liability  

5.1. smoll is a platform that facilitates communication and bookings between users and veterinary clinics. We do not provide veterinary care or medical services. 

5.2. We strive to ensure that the information provided on our platform is accurate and up-to-date, but we do not guarantee its accuracy. Users are advised to verify all information independently. 

5.3. smoll is not liable for any loss, damage, or injury that occurs as a result of using the platform or services provided by third-party veterinary clinics.  

6. Intellectual Property Rights  

6.1. All content, designs, logos, and trademarks used in the smoll app are the intellectual property of OUTLY FZE and its affiliates. 

6.2. You may not copy, distribute, or use any content from the smoll app without prior written permission from smoll.  

7. Governing Law  

7.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates (UAE).  By continuing to use the smoll mobile application, you acknowledge that you have read, understood, and agree to these Terms and Conditions.  

END.