Got questions? We got answers.

Here are the most asked questions by our members

What are the things I should know about using smoll service?

Using the smoll service for pets offers the convenience of remote consultations with licensed veterinarians, covering a range of pet health needs from consultations and advice to prescription refills. However, it’s important to recognize the limitations of remote care – while it’s a valuable tool for non-emergency situations and general guidance, it might not be suitable for urgent or critical cases where in-person veterinary attention is necessary. Sharing your pet’s medical history, following prescribed treatments carefully, and understanding the platform’s privacy measures are key to making the most of this service. Always remember that your active involvement as a pet owner, along with regular in-person veterinary visits, ensures the holistic well-being of pets.

Why do I need to enter my pets’ health records?

These records provide essential insights into your pets’ medical history, allowing the veterinarians to make informed decisions about their health. Details about vaccinations, previous illnesses, medications, allergies, and any ongoing treatments are valuable for accurate diagnosis and appropriate recommendations. Without this information, the telemedicine provider might lack a comprehensive understanding of your pets’ health status, potentially leading to misdiagnosis or improper guidance. By sharing your pets’ health records, you empower the veterinarians to offer tailored advice, monitor progress effectively, and ensure the best possible care for your furry companions through remote consultations.

Are smoll’s vets licensed?

We take great care in selecting our team of veterinarians who are not only fully licensed in the jurisdictions where they operate but also undergo a rigorous vetting process that includes adherence to religious standards. This dual verification ensures that the veterinarians providing care through our telemedicine healthcare service possess the highest level of professional competence and ethical commitment. You can have peace of mind knowing that your beloved pets are receiving guidance and advice from qualified experts who are not only medically skilled but also align with our commitment to ethical and cultural principles.

What happens when I cancel my subscription?

When you choose to cancel your subscription with smoll, we want to ensure a seamless process for you. Since our telemedicine healthcare service is rooted in quality and personalized care, it’s important to note that the subscription fees are primarily for accessing the expertise and advice of our licensed veterinarians. If you decide to cancel, you’ll continue to have access to the service until the end of your current subscription period. This means you can still schedule consultations and utilize the available features until that time. However, please keep in mind that due to the nature of the service and the personalized guidance provided, we don’t offer refunds for the remaining subscription period once the cancellation has been processed.

Do I get a refund?

We are committed to offering high-quality care and advice, and our no-refund policy reflects our dedication to ensuring the best possible outcomes for your pets’ well-being. If you have any concerns or questions about our services, we encourage you to reach out to our customer support team at [email protected] , who will be more than happy to assist you.

Can I delete my account?

Certainly, if you wish to delete your smoll account, kindly send an email to [email protected] with the subject line ‘delete my account.’ Please ensure that you use the email address that is registered in our files. Upon receiving your request, we will proceed with the account deletion process, and all associated information will be securely removed. This process typically takes up to 14 days to ensure that your data is handled carefully and in compliance with our privacy standards.

We are one email away.

For all inquiries related to accounts, billing, complaints, or compliments please reach out to:

[email protected]

* Our service can not be used for emergencies and can not replace in-person vet visit.
**Emergency fund is scheduled to launch at a later date

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